Refund policy

BOTANARX IS A BRAND THAT IS MANUFACTURED BY PERFUMARIE, INC. THEREFORE, REFUNDS, RETURNS, AND EXCHANGES ARE HANDLED AS PER PERFUMARIE'S TERMS AND CONDITIONS. WE WANT YOU TO BE HAPPY WITH YOUR PURCHASE, SO PLEASE CONTACT US IF YOU HAVE ANY CONCERNS UPON THE RECEIPT OF YOUR ORDER.

IT IS IMPORTANT TO US THAT EVERY PRODUCT IS AUTHENTIC AND SHIPPED IN PERFECT CONDITION. UNLESS UNINTENTIONAL ERRORS ARE MADE ON OUR END, ALL SALES ARE FINAL. SHIPPING FEES ARE NOT REFUNDABLE FOR RETURNS. THE BALANCE WILL BE ISSUED AS STORE CREDIT.

*** PLEASE NOTE THAT PERFUMARIE MUST PRE-AUTHORIZE ALL RETURNS AND EXCHANGES; PLEASE CONTACT US WITH ANY CONCERNS OR TO INITIATE THE PROCESS. YOU WILL RECEIVE RETURN INSTRUCTIONS ALONG WITH A RETURN AUTHORIZATION NUMBER WITH EVERY RETURN APPROVAL REQUEST. THE RETURN AUTHORIZATION NUMBER MUST BE CLEARLY WRITTEN ON THE OUTSIDE OF THE PACKAGE. IF A PROBLEM OCCURS TO THE PRODUCT(S) DURING SHIPPING OR OTHER UNFORESEEN REASON A PHOTO IMAGE MAY BE ASKED IN RETURN TO VERIFY THE ISSUE. WE ARE NOT RESPONSIBLE FOR THE LOSS OR DELAY OF PACKAGES BEING RETURNED AND SUGGEST USING A SHIPPING SERVICE THAT PROVIDES A TRACKING NUMBER AND INSURANCE.